Refund Policy

Company: Case Lowe Comms

At Case Lowe Comms, your satisfaction and the reliability of your phone system are our top priorities. We stand behind the quality of our work and aim to deliver exceptional service with every PBX, VoIP, and phone system configuration.

🔁 30-Day Service Guarantee
All services provided by Case Lowe Comms are backed by a 30-day satisfaction guarantee from the date of completed service. If you experience issues with a phone system, PBX configuration, or VoIP setup performed by us within 30 days of delivery, please contact us directly. We will review the issue promptly and take all reasonable steps to correct it at no additional charge.

If your phone system is not functioning properly due to a configuration or support issue related to our work, we will make it right. Our goal is to ensure your system is working efficiently, securely, and in line with your business needs.

💰 Refund Eligibility
A refund may be issued under the following conditions:

The issue reported is directly related to services rendered by Case Lowe Comms
The issue cannot be resolved by our support team within a reasonable timeframe
The refund request is submitted within 30 days of service delivery
The customer has fully cooperated with our support team and provided accurate system access and information as needed

We reserve the right to offer a full or partial refund based on the scope of services provided, the time and labor involved, and any external factors (e.g., third-party VoIP provider issues or hardware malfunctions beyond our control).

❌ Non-Refundable Situations
Refunds will not be provided in the following cases:

Issues caused by third-party VoIP providers, carriers, or customer-side hardware
Misuse, unauthorized reconfiguration, or tampering with our installed systems
Service requests or changes made after the initial scope of work was completed and approved
Services rendered more than 30 days ago

📞 Contact for Support or Refund Requests
If you believe you are eligible for a refund or require further assistance with your phone system, please reach out to us immediately so we can investigate and resolve the issue.

Case Lowe Comms
Email: support@caseloweco.com