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Privacy Policy

legal disclaimer

This Privacy Policy is intended for informational purposes only and does not constitute legal advice, nor does it establish a legal contract or guarantee between Case Lowe Comms and any individual or organization. While we strive to comply with all relevant U.S. and international data privacy laws, including the General Data Protection Regulation (GDPR) where applicable, we advise users to consult their own legal counsel for specific guidance related to their jurisdiction and data rights. By using our website or engaging with our services, you agree to the practices outlined in this policy.

Privacy Policy - the basics

At Case Lowe Comms (“we,” “our,” or “us”), your privacy and trust are important to us. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website or engage our services. It applies to all current and potential customers, partners, and website users. We are committed to maintaining the confidentiality and integrity of the data you provide to us.

Our services include advanced PBX system setup and nationwide VoIP technical support, both on-site and remote. We take care to handle all personal and business-related data in a secure and lawful manner.

Key points:

  • All VoIP accounts are created by the customers themselves. Case Lowe Comms does not register or own VoIP accounts on behalf of clients.

  • We adhere to applicable U.S. data protection laws and, when required, comply with the GDPR for users and businesses located in the European Union.

  • We only collect data necessary to deliver our services effectively and securely.

  • You have rights regarding your data, including the ability to access, correct, or request deletion.

Privacy Policy

  1. Information We Collect
    We may collect the following categories of information:

  • Contact details: full name, email address, phone number, company name, job title, business address

  • Account and billing details

  • VoIP or PBX system information needed for service delivery

  • Website and usage data (e.g., browser type, IP address, referral links, cookies)

  • Customer service inquiries, support tickets, or communications

We do not collect data from individuals under the age of 18 knowingly.

  1. How We Use the Information

  • To provide technical support, consulting, and PBX/VoIP setup services

  • To communicate with you regarding your account, support needs, or scheduling

  • To manage invoices, payments, and service records

  • To improve our services and enhance website functionality

  • To comply with legal obligations or resolve disputes

  1. VoIP Account Responsibility
    All VoIP accounts are created by the customers. While we may assist with integration or troubleshooting, you retain full responsibility and administrative control over your VoIP account credentials, security settings, and provider agreements.

  2. Sharing and Disclosure
    We do not sell or lease your personal data. We may share your information only when:

  • Required by law or court order

  • Necessary to complete service delivery through vetted third-party providers (e.g., billing platforms, CRM tools)

  • Required to protect our rights, enforce agreements, or investigate fraud or security concerns

  1. Data Security
    We implement secure technology and protocols, including:

  • SSL encryption

  • Password-protected systems and databases

  • Access control and staff training

  • Regular software updates and audits

No digital system is completely secure, so we recommend users follow strong password practices and maintain their own security vigilance.

  1. Data Retention
    We retain data only as long as necessary to fulfill our business obligations, provide support, or comply with regulations. After this period, data is securely deleted or anonymized.

  2. Your Rights (U.S. and GDPR)
    Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion or restriction of processing

  • Withdraw consent to data use

  • Lodge a complaint with a data protection authority

  1. International Data Transfers
    If your data is transferred outside your country, such as from the EU to the U.S., we ensure appropriate safeguards are in place as required by GDPR or other laws.

  2. Updates to This Policy
    We may update this policy periodically. All changes will be posted with a revised effective date. Continued use of our services after changes constitutes acceptance of the new terms.

  3. Contact Us
    For questions about this policy or your data:

Case Lowe Comms
Email: contact@caseloweco.com

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