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Terms & Conditions

legal disclaimer

Company: Case Lowe Comms

Welcome to Case Lowe Comms. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or engaging with our services, you agree to be bound by these Terms. If you do not agree, you should not use our services or website.

  1. Overview of Services
    Case Lowe Comms provides technical support, setup, and consulting services for business phone systems, including but not limited to:

  • PBX configuration (FreePBX, Asterisk, etc.)

  • VoIP system integration and troubleshooting

  • SIP trunk setup and diagnostics

  • On-site and remote support

  • Custom IVR and call flow solutions

We do not sell phone system hardware, VoIP carrier services, or network equipment unless explicitly agreed upon in a written contract.

  1. Customer Responsibility
    Clients are responsible for:

  • Providing accurate information about their network and system needs

  • Ensuring timely access to equipment or accounts required for service

  • Creating and maintaining their own VoIP accounts with their chosen provider

  • Maintaining backups of critical system data before any service engagement

All VoIP accounts are created by the customers. Case Lowe Comms does not create, own, or manage third-party VoIP carrier accounts on your behalf.

  1. Payment Terms
    All services are billed according to the pricing agreed upon before service is rendered. Invoices are due upon receipt unless otherwise specified in writing.

  • Hourly, flat-rate, or retainer fees will be discussed and confirmed before work begins

  • Late payments may be subject to a service fee of 1.5% per month or the maximum allowed by law

  • Non-payment may result in service suspension or termination

  1. Refund Policy
    Our refund policy is outlined separately (see Refund Policy). In short, we offer a 30-day service guarantee. Refunds are only considered if issues are directly related to our service and cannot be resolved through support.

  2. Limitation of Liability
    To the maximum extent permitted by law, Case Lowe Comms shall not be liable for:

  • Any indirect, incidental, special, or consequential damages

  • Damages related to third-party VoIP carrier issues, equipment failure, or internet outages

  • Loss of profits, business interruption, data loss, or reputational damage

  • Issues caused by user modifications, misuse, or failure to follow provided instructions

Our liability is strictly limited to the amount paid for the services provided.

  1. Service Availability and Support
    We strive to provide timely and reliable support. However, we do not guarantee 24/7 availability unless specified in a formal agreement. Emergency or after-hours support may incur additional charges.

  2. Intellectual Property
    All materials, documentation, scripts, and content provided by Case Lowe Comms remain the intellectual property of the company unless otherwise agreed in writing. You may not copy, redistribute, or repurpose our materials for resale or public distribution without express permission.

  3. Data Protection and Privacy
    Your data is handled in accordance with our Privacy Policy. We comply with applicable U.S. privacy laws and, when applicable, GDPR. You are responsible for securing your own systems, login credentials, and third-party accounts.

  4. Termination of Services
    Either party may terminate service at any time, for any reason, with written notice. In the event of termination, all fees for completed work are due immediately. We reserve the right to refuse or discontinue service at our discretion if any policies are violated.

  5. Changes to Terms
    We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with the revised effective date. Your continued use of our services constitutes acceptance of the updated Terms.

  6. Governing Law
    These Terms shall be governed by and construed in accordance with the laws of the state of [Insert State], without regard to its conflict of law principles. Any disputes arising from or related to these Terms shall be resolved in the courts of [Insert County/State].

  7. Contact Information
    If you have any questions or concerns about these Terms, please contact:

Case Lowe Comms
Email: support@caseloweco.com

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